Privacy And Security Policy
1. Introduction
1.1 Tradenext Limited (“Tradenext”, “We”, “Our” or “Us”) is a Contract for Differences (“CFD”), Financial (“FSB”) and Foreign Exchange (“Forex”) broker authorised and regulated by the Financial Conduct Authority (“FCA”) under firm reference number 573464. Tradenext’s registered office address is Lower Ground, 3 Copthall Avenue, London, EC2R 7BH.
1.2 The address of the FCA is 25 The North Colonnade, Canary Wharf, London, E14 5HS.
1.3 Tradecrowd Technology Ltd is an Appointed Representative of Tradenext Limited under firm reference number 607527. Tradecrowd’s registered office address is 9th floor, 107 Cheapside, London, EC2V 6DN.
1.4 Tradenext recognises the importance of protecting your personal and financial information and of providing you with a secure website for your transactions. Tradenext must obtain certain personal information about you in order to set up and service your account, to enable transactions to take place and to process deposits and withdrawals.
1.5 We are fully committed to safeguarding your privacy online and will only use your personal information to help Us service your account, to improve Our services to you and to inform you about additional Tradenext products or services that may be of interest to you. We may collect personal information you enter when using this website. We do not sell your personal information to third parties. When you access Our site your personal, account and credit/debit card details are secured via server authentication and data encryption. Your credit/debit card numbers are not maintained on Our servers.
1.6 When you use this website We use "cookies" - small pieces of text stored on your computer to help us, among other things, customise the site for your account. We also allow Our technology partners to place cookies that determine the type of browser and computer you are using, where you have been on Our website and where you came from. The purpose of using these cookies is to improve your experience by tailoring this website and Our advertising to your preferences and to enable Us to analyse website usage. You may disable the acceptance of cookies by modifying your web browser settings; however, if you do so you may be logged out unexpectedly. You can however block just third-party cookies. If you wish to know more about cookies please consult the help menu on your web browser or visit independent information providers such as www.aboutcookies.org.
2. How Tradenext Uses Customer Personal Information
Tradenext may use Personal Information of current and former customers as necessary to:
• Positively verify the identity of the customer
• Identify and determine eligibility of customers opening accounts
• Maintain or service the customer’s account with Tradenext
• Evaluate whether Our products are appropriate for each customer;
• Complete bank deposits and withdrawals, and
• Effect, administer or enforce transactions requested or authorised by the customer.
3. Information collected online
Personal Information collected online may be combined with other information customers provide to Tradenext, in hard copy or through Tradenext’s help desk. Tradenext will not use or disclose or sell, rent or lease any Personal Information about its customers or former customers to any third parties except as stated in this Policy. Personal Information may be transferred across national borders for the purposes of data consolidation, storage and customer data management.
4. Disclosure of Customer Personal Information
Tradenext may disclose Personal Information of current and former customers to affiliated and non-affiliated third party entities in the following cases:
4.1 to Tradenext’s business partners that perform services on Tradenext’s behalf under written agreements which restrict use of Personal Information to the limited purposes for which it is provided to them and to refrain from further use or disclosure except as permitted by law;
4.2 to Tradenext affiliates, who are permitted to disclose and use the information only to the extent that Tradenext may disclose and use the information under this Policy;
4.3 in the ordinary course of business to Tradenext’s solicitors, accountants and auditors;
4.4 to persons holding a legal or beneficial interest relating to the customer's account;
4.5 to persons acting in a fiduciary, representative, or attorney capacity in relation to an account;
4.6 to protect against actual or potential fraud, unauthorised transactions, claims or other liability;
4.7 to government, regulatory or law enforcement agencies to the extent permitted or required by law, or to comply with applicable legal requirements;
4.8 to any FCA regulated individual who is seeking to obtain a reference on your account or persons We believe to be seeking a credit reference in good faith;
4.9 to comply with civil, criminal or regulatory investigations, or judicial process, summons or warrant by appropriate EU or UK authorities;
4.10 in the case of individuals that are individually registered by the Financial Conduct Authority, to their Compliance Officer.
5. Permission to Disclose Personal Information
Except as stated in this Privacy Policy, Tradenext will not share Personal Information about any present or former customer with any non-affiliated third party without the customer’s prior written consent or providing the customer with a clear notice, an opportunity to “opt out” of that disclosure, and information on how to opt out.
6. Customer Recourse
6.1 Any concerns a customer may have regarding Tradenext’s privacy policies or specific complaints about how customer Personal Information has been collected, used or disclosed should be forwarded in writing to Tradenext’s Privacy Officer. Tradenext will thoroughly investigate the complaint and will take whatever actions are warranted and notify the customer once this has been done.
6.2 We will never ask you for security information such as passwords over the phone or by email. If you receive a call or email which you are not sure has come from Tradenext, please contact Us at compliance@tradenext.co.uk.
6.3 We value Our customers' opinions. If you have comments or questions regarding Our Privacy Policy, you are invited to contact Us at privacy@tradenext.co.uk.